:root {
    /* Paleta de cores principal */
    --bot-primary-color: #0096fa;               /* Cor principal do chat */
    --bot-primary-dark-color: #27b0c0;          /* Versão mais escura da cor principal (para hover) */
    --bot-white-color: #f6f6f6;                 
    --bot-neutral-light3-color: #F5F5F5;        
    --bot-neutral-dark1-color: #454545;
    --bot-black: #000000;                       /* Preto para textos */

    /* Cores de background */
    --bot-bg-light: #f6f6f6;                    /* Fundo claro para balões do bot */
    --bot-bg-lighter: #f1f1f1;                  /* Fundo para tracks de scrollbar */

    /* Cores para bordas e divisores */
    --bot-border-color: #8c8c8c;
    --bot-input-border-color: #E6E6E6;                /* Cor para bordas leves */
    --webchat__bubble--from-user-border-color: #DBF0FE;

    /* Cores para texto e elementos secundários */
    --bot-text-muted: #8C8C8C;                  /* Cor para timestamps e textos secundários */
    --bot-scrollbar-color: rgba(0, 0, 0, 0.3);  /* Cor da scrollbar */
    --bot-scrollbar-hover: #AAAAAA;             /* Cor da scrollbar em hover */

    /* Cores para sombras */
    --bot-shadow-color: rgba(0, 0, 0, 0.15);
    --bot-shadow-color-light: rgba(0, 0, 0, 0.1);
    --bot-shadow-color-light2: rgba(0, 0, 0, 0.2);
    --bot-shadow-color-light3: rgba(0, 0, 0, 0.4);
}

/* Animações para o botão do chat */
@keyframes slideInUp {
    0% {
        opacity: 0;
        transform: translateY(10%);
    }

    100% {
        opacity: 1;
        transform: translateY(0);
    }
}

@keyframes slideOutDown {
    0% {
        opacity: 1;
        transform: translateY(0);
    }

    100% {
        opacity: 0;
        transform: translateY(10%);
    }
}

.bot-container {
    position: fixed;
    bottom: 75px;
    max-height: 602px;
    right: 20px;
    width: 30%;
    height: calc(50% * 1.45);
    border-radius: 5px;
    box-shadow: 0 0 20px 1px var(--bot-shadow-color-light2);
    z-index: 1031;
    overflow: hidden;
    display: flex;
    flex-direction: column;
    font-family: Nunito Sans, sans-serif;
    background-color: var(--bot-white-color);
    /* Estado inicial equivalente ao Blip Chat fechado */
    opacity: 0;
    transform: translateY(10%);
    transition: opacity 500ms, transform 500ms, visibility 500ms, height 0s 500ms;
}
    .bot-container.open {
        opacity: 1;
        transform: translateY(0);
        visibility: visible;
        transition: opacity 500ms 10ms, transform 500ms 10ms, visibility 500ms 10ms, height 0ms;
        animation: slideInUp 500ms ease forwards;
    }
    .bot-container.closing {
        opacity: 0;
        transform: translateY(10%);
        transition: opacity 500ms, transform 500ms, visibility 500ms;
        animation: slideOutDown 500ms ease forwards;
    }

.bot-container__header {
    z-index: 2;
    display: flex;
    align-items: center;
    background-color: var(--bot-primary-color);
    color: var(--bot-white-color);
    align-items: center;
    font-weight: 500;
    min-height: 53px;
    width: 100%;
    -webkit-box-shadow: 0 -1px 12px 0 var(--bot-shadow-color-light3);
    box-shadow: 0 -1px 12px 0 var(--bot-shadow-color-light3);
}

    .bot-container__header img {
        width: 35px;
        height: 35px;
        margin: 0px 16px;
        border-radius: 100%;
    }

    .bot-container__header .titles {
        display: flex;
        -webkit-box-flex: 1;
        -ms-flex-positive: 1;
        flex-grow: 1;
        -webkit-box-orient: vertical;
        -webkit-box-direction: normal;
        -ms-flex-direction: column;
        flex-direction: column;
    }

        .bot-container__header .titles .chat-bot-name {
            font-size: 17px;
            font-weight: 500;
            margin: 0;
        }

        .bot-container__header .titles .chat-bot-status {
            font-size: 11px;
            font-weight: 300;
        }

.bot-container__body {
    flex-grow: 1;
    overflow: hidden;
}

.bot-container__close {
    cursor: pointer;
    opacity: 0.8;
    transition: opacity 0.2s;
    font-size: 16px;
}

    .bot-container__close:hover {
        opacity: 1;
    }

/* Botão do chat com ícone SVG */
.bot-toggle-button {
    position: fixed;
    display: flex;
    height: 56.68px;
    width: 56.68px;
    bottom: 20px;
    right: 20px;
    border: none;
    border-radius: 50%;
    transition: transform 200ms, opacity 500ms, visibility 500ms;
    box-shadow: 0 1px 6px var(--bot-shadow-color-light), 0 2px 32px var(--bot-shadow-color-light);
    cursor: pointer;
    z-index: 1032;
    align-items: center;
    justify-content: center;
    overflow: hidden;
    background: var(--bot-primary-color) !important;
}

    .bot-toggle-button:hover {
        transform: scale(1.05);
        background-color: var(--bot-primary-dark-color);
    }
    .bot-toggle-button:focus {
        outline: none !important;
    }

.bot-toggle-icon {
    position: absolute;
    height: 56.68px;
    width: 56.68px;
    border-radius: 50%;
    transition: transform 0.1s ease, opacity 0.1s ease;
}

.bot-toggle-icon-close {
    position: absolute;
    color: white !important;
    font-size: 28px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: transform 0.1s ease, opacity 0.1s ease;
}

/* Estados dos ícones */
.bot-toggle-button.chat-closed .bot-toggle-icon {
    opacity: 1;
    transform: scale(1);
}

.bot-toggle-button.chat-closed .bot-toggle-icon-close {
    opacity: 0;
    transform: scale(0.5);
}

.bot-toggle-button.chat-open .bot-toggle-icon {
    opacity: 0;
    transform: scale(0.5);
}

.bot-toggle-button.chat-open .bot-toggle-icon-close {
    opacity: 1;
    transform: scale(1);
}


/* Customizar os estilos do WebChat para ficar similar ao Blip Chat */
#webchat {
    width: 100%;
    height: 100%;
    font-family: Nunito Sans, sans-serif;
}

/* Balões de mensagem do bot */
.webchat__bubble:not(.webchat__bubble--from-user) .webchat__bubble__content {
    background-color: var(--bot-bg-light) !important;
    color: var(--bot-neutral-dark1-color) !important;
    border-radius: 13px 13px 13px 2px !important;
    border: 1px solid var(--bot-border-color) !important;
    box-shadow: 0 1px 2px var(--bot-shadow-color-light) !important;
    padding: 10px 14px !important;
    max-width: 100% !important;
    word-wrap: break-word !important;
    margin-bottom: 8px !important;
}

/* Balões de mensagem do usuário */
.webchat__bubble--from-user .webchat__bubble__content {
    background-color: var(--bot-primary-color) !important;
    color: var(--bot-white-color) !important;
    border: 1px solid var(--webchat__bubble--from-user-border-color) !important;
    border-radius: 13px 13px 2px 13px !important;
    max-width: 100% !important;
    word-wrap: break-word;
    text-align: left;
    font-size: 16px;
    font-weight: 400;
    line-height: 20px;
    white-space: pre-line;
    box-shadow: 0 1px 2px var(--bot-shadow-color-light) !important;
}

    .webchat__bubble--from-user .webchat__bubble__content .webchat__text-content {
        padding: 10px 16px !important;
    }

/* Campo de entrada de mensagem */
.webchat__send-box{
    z-index: 2;
}

.webchat__send-box .webchat__send-box__main {
    background-color: var(--bot-bg-light) !important;
    min-height: 64px !important;
    align-items: center !important;
    -webkit-box-align: center !important;
    -webkit-box-pack: justify;
    -ms-flex-pack: justify;
    justify-content: space-between;
    -webkit-box-orient: horizontal;
    -webkit-box-direction: normal;
    -ms-flex-direction: row;
    flex-direction: row;
    width: 100%;
    border-radius: 0 0 3px 3px;
    overflow-y: hidden;
    border: none !important;
    -webkit-box-shadow: 0 -1px 12px 0 var(--bot-shadow-color-light2);
    box-shadow: 0 -1px 12px 0 var(--bot-shadow-color-light2);
}

.webchat__send-box-text-box__input {
    width: 100%;
    position: relative;
    outline: none !important;
    resize: none;
    padding: 0px 10px 0px 2px !important;
    max-height: 57px !important;
    font-size: 14px !important;
    font-weight: 500;
    line-height: 19px;
    border: none !important;
}

/* Botão de enviar */
.webchat__send-box-button {
    background-color: var(--bot-primary-color) !important;
    color: var(--bot-white-color) !important;
    border-radius: 50% !important;
    width: 36px !important;
    height: 36px !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    margin-left: 8px !important;
}

/* Container das mensagens */
.webchat__basic-transcript {
    background-color: var(--bot-neutral-light3-color);
    z-index: 1;
}

.webchat__basic-transcript .webchat__basic-transcript__scrollable {
    padding: 0px 50px 0px 30px !important;
}

.webchat__stacked-layout {
    margin: 0px !important
}

/* Timestamps e nomes */
.webchat__bubble__timestamp {
    color: var(--bot-text-muted) !important;
    font-size: 11px !important;
    margin-top: 2px !important;
}

/* Animação de digitação */
.webchat__bubble--typing {
    background-color: var(--bot-bg-light) !important;
    border-radius: 10px !important;
    padding: 10px !important;
}

/* Botões de ação e cards */
.webchat__carousel {
    margin: 10px 0 !important;
}

.webchat__carousel-flipper {
    padding: 4px !important;
}

.webchat__carousel-filmstrip {
    margin-bottom: 8px !important;
}

/* Customização para opções de quick replies */
.webchat__suggestions {
    margin: 8px 0 !important;
}

.webchat__suggestion-button {
    background-color: var(--bot-white-color) !important;
    border: 1px solid var(--bot-primary-color) !important;
    color: var(--bot-primary-color) !important;
    border-radius: 16px !important;
    padding: 6px 12px !important;
    margin: 4px !important;
    font-size: 14px !important;
    font-weight: 500 !important;
    transition: all 0.2s ease !important;
}

    .webchat__suggestion-button:hover {
        background-color: var(--bot-primary-color) !important;
        color: var(--bot-white-color) !important;
    }